Returns & Refunds

Every item is printed the moment you order it, which means we can’t restock it on a shelf if it comes back — there is no shelf. Because of this, our policy focuses on what actually matters: fixing our mistakes.

Defects, misprints, and damaged goods

If your item arrives misprinted, damaged, or defective, we’ll replace it or refund you in full — your choice — within 30 days of delivery. Please email hello@irjsupplyco.com with:

• Your order number
• A clear photo of the issue
• A brief description (“the crescent looks confused” is acceptable)

Approved claims are processed within 2 business days. Replacements ship for free. Refunds return to your original payment method in 5–10 business days, depending on your bank’s mood.

Wrong size or change of heart

Because each item is custom-made, we can’t accept returns for buyer’s remorse or wrong-size orders. Please double-check the size chart on each product page — our sizing runs true, but the difference between M and L has ended more relationships than we can count.

If your size is genuinely off in a way that suggests a production error (received XL, tag says XL, garment fits a toddler), that’s a defect — see above.

Cancellations

Orders can be canceled within 2 hours of placement, before production begins. After that, the ink is already committed and so are you.

Non-returnable items

• Stickers, prints on paper, and other flat goods (defects excepted)
• Items marked “final sale” on the product page
• Gift cards (should we ever issue them)

The peaceful clause

We’d rather have a happy citizen than an angry one. If your situation doesn’t fit neatly into the categories above, write to us anyway. We read every email and we are almost never grumpy.